IT Teams Juggle Massive Help Desk Call Volume and Employee Cyber Security Training
Over 1 Million Help Desk Calls Annually
IT teams face a significant workload, responding to an astonishing one million help desk calls each year. These calls cover a wide range of issues, from technical support to software troubleshooting.
Cyber Security Awareness Essential
In addition to handling help desk calls, IT teams also play a crucial role in employee cyber security training. With cyber threats constantly evolving, it's essential to keep employees informed about best practices and potential risks.
58,000 Employees Trained in Cyber Security
To address this need, around 58,000 employees have been trained on the fundamentals of cyber security and information protection. This training helps employees identify and mitigate threats, reducing the risk of data breaches or system compromise.
Addressing Supplier Relationships
IT teams also work closely with suppliers and business partners. By nurturing these relationships, IT teams ensure that critical services are delivered effectively and that any potential challenges are addressed promptly.
Integrated Approach to IT Management
The combination of help desk support, cyber security training, and supplier management showcases the comprehensive approach that IT teams take to ensure the smooth functioning of an organization.
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